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Jeannie Walters

About

Customer experience and patient experience speaker, writer and consultant with more than 20 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. The trademarked process of Customer Experience Investigation™ (CXI®) is a specialty, along with micro-moments in the customer journey. Specialties: Customer Experience Consulting Customer Journey Mapping Customer Experience Research Customer Experience Qualitative Evaluation Patient Experience Digital Experience Evaluation Social Customer Care Employee Engagement Financial Services Customer Processes Usability, Communications, Research, and Positioning Software-As-A-Service (SaaS) Customer Experience Online Community 
Videos (1)
Respond to the real needs of the company
Company Spotlight in Tech
Current Media
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Dan Novaes
555 International
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James Geier
SiNode Systems
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Samir Mayekar
AutonomyWorks
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David Friedman
TextNinja Co.
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JIM RAMIREZ
Elevate
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Larry Bak
Multiple, Inc.
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Dave Mason
Tock and The Alinea Group
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Nick Kokonas
Dealer Inspire
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Joe Chura
Antenna International
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Dave Falter
Pro Material Solutions
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Jerry Freeman
Jellyvision
videos (2)
Tom Haley
Champion Healthcare Technologies
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Peter Casady
Illinois Technology Association (ITA)
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Julia Kanouse
Cityzenith
Specifi LLC
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Ed Marcheselli
Techstars Chicago
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Troy Henikoff
Avail
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Ryan Coon
Hireology
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Belmont Trading Company
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Igor Boguslavsky
ReviewTrackers
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Chris Campbell
Infiniteach
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Katie Hench
HigherGround Managed Services
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Brian Brammeier
AVANT
videos (2)
Drew Lydecker
KENTECH Consulting Inc.
videos (1)
Kenneth Coats
First Communications
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Margi Shaw
Ora Interactive
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Mike Kelly
Nexus A.I.
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Phil Alexander
Scout Security, Inc.
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AAron Dannenbring
Sandstorm Design
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Sandy Marsico
Regroup Therapy
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David Cohn
Adeptia
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Lou Ennuso
Rubicon Technology
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Bill Weissman
Objective Paradigm, Inc.
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Kevin Krumm
Intelligent Medical Objects
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Frank Naeymi-Rad
Vous Vitamin, LLC
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Arielle Levitan
Cision
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Kevin Akeroyd
The Novo Group
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Kelly Renz
MFV Expositions
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Rob Lancit
ObjectWave
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Sam Cinquegrani
SimpleRelevance, Inc.
videos (2)
Erik Severinghaus
Fooda
videos (1)
Orazio Buzza
SwiftIQ
videos (1)
Jason Lobel
Table XI
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Mark Rickmeier
AIT Worldwide Logistics
videos (1)
Vaughn Moore
Framework CareFree IT
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Ben Kohn
Forte Group
videos (2)
Steve Kreynin
Innoplexus
videos (1)
Gunjan Bhardwaj