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About
Customer experience and patient experience speaker, writer and consultant with more than 20 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. The trademarked process of Customer Experience Investigation™ (CXI®) is a specialty, along with micro-moments in the customer journey. Specialties: Customer Experience Consulting Customer Journey Mapping Customer Experience Research Customer Experience Qualitative Evaluation Patient Experience Digital Experience Evaluation Social Customer Care Employee Engagement Financial Services Customer Processes Usability, Communications, Research, and Positioning Software-As-A-Service (SaaS) Customer Experience Online CommunityCompany Spotlight in Tech
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SoloInsight Inc.
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Farhan Masood
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Table XI
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Mark Rickmeier
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The LISA App, LLC
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Robert Richmond
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Reverb
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David Kalt
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Geofeedia
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Phil Harris
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ITPeopleNetwork
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Amit Dutta
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Wi-Tronix, LLC
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Larry Jordan
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Adeptia
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Lou Ennuso
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onShore Security
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Stel Valavanis
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AArete
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Loren Trimble
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The Novo Group
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Kelly Renz
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AIT Worldwide Logistics
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Vaughn Moore
![](https://bizcasthq.com/wp-content/uploads/2019/03/AVANT.png)
AVANT
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Drew Lydecker
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ExteNet Systems, Inc.
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Ross Manire
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Sales Engine
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Craig Wortmann
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Earlybird Software
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Andrew Parnell
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Mandarin Communications Group
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John Robinson
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Charlie
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Aaron Frazin
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Phoenix Business Solutions
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Peggy Hrindak
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Catalytic
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Antenna International
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Dave Falter
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Allant Group
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Gaurav Issar
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SwiftIQ
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Jason Lobel
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Savoir
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Shatabdi Basu
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Braviant Holdings
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Stephanie Klein
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MVTRAC
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Luke Smith
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555 International
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James Geier
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Narrative Science
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Stuart Frankel
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eComfort.com
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Pavel Sokolovsky
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Fuse Digital Marketing
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Justin Duff
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Envoy Global
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Brain.fm
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Daniel Clark
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FLEx Lighting
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Mike Casper
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EZLinks Golf
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Gary Cohen
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Jellyvision
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Tom Haley
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CBIZ, Inc.
Jerome Grisko
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InstruMMents Inc.
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Mladen Barbaric
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3Discovered
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Peer Munck
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Fusion92
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Matt Murphy
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Belmont Trading Company
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Igor Boguslavsky
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1871
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Howard Tullman
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Brad Becker
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alligatortek
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Sid Bala
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Sixième Son
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Colleen Fahey
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KOMET of America, Inc.
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Jan Pflugfelder
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SAP Fieldglass
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Jai Shekhawat
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Market Track
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Kristopher Kubicki
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uBack
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Kaitlin Reimann