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Jeannie Walters

About

Customer experience and patient experience speaker, writer and consultant with more than 20 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. The trademarked process of Customer Experience Investigation™ (CXI®) is a specialty, along with micro-moments in the customer journey. Specialties: Customer Experience Consulting Customer Journey Mapping Customer Experience Research Customer Experience Qualitative Evaluation Patient Experience Digital Experience Evaluation Social Customer Care Employee Engagement Financial Services Customer Processes Usability, Communications, Research, and Positioning Software-As-A-Service (SaaS) Customer Experience Online Community 
Videos (1)
Respond to the real needs of the company
Company Spotlight in Tech
Elevate
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Larry Bak
Specifix
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Charlie
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Aaron Frazin
Doblin
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Brilliant
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Jeff Mariola
Belmont Trading Company
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Igor Boguslavsky
NodeSource
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Joe McCann
Blue Nova Technology
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Nathaniel Smith
Helix
AAron Dannenbring
Northwestern Mutual Chicago
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Nathan Kinzinger
Multiple, Inc.
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Dave Mason
Ora Interactive
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Mike Kelly
3Discovered
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Peer Munck
Channel IQ
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Andy Walker
Cityzenith
Gogo
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Ash EIDifrawi
Fooda
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Orazio Buzza
SmartSource Inc.
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Joe Iovinelli
Elexa Consumer Products
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Lawrence Beger
Adage Technologies
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Roy Chomko
Sandstorm Design
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Sandy Marsico
Amount
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Adam Hughe
Drivin
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Kayne Grau
Active Graphics
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Jeremy Hayes
Sales Engine
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Craig Wortmann
Infiniteach
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Katie Hench
Zebra Technologies
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alligatortek
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Sid Bala
SP+ (SP Plus)
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Marc Baumann
Elements Holdings Group & Subsidiaries
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Rick Hammell
uBack
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Kaitlin Reimann
Solstice Mobile
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J Schwan
Ensono
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Tim Beerman
Chicago Interactive Marketing Association (CIMA)
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Eric Whobrey
Sentact
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Chris Dube
BallotReady
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Alex Niemczewski
Edovo
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Brian Hill
Raise The Bar Consulting
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Aaron Levy
Newark element14
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Tamara Jurgenson
SURYA Electronics
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Bruce Gianpetro
Intellihot
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Sridhar Deivasigamani
Forte Group
videos (2)
Steve Kreynin
Narrative Science
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Stuart Frankel
DragonSpears
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Patrick Emmons
SiNode Systems
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Samir Mayekar
RightHand Technologies
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Steve Valentor
SkillNet
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Mike Kritzman
Dealer Inspire
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Joe Chura