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Jeannie Walters

About

Customer experience and patient experience speaker, writer and consultant with more than 20 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. The trademarked process of Customer Experience Investigation™ (CXI®) is a specialty, along with micro-moments in the customer journey. Specialties: Customer Experience Consulting Customer Journey Mapping Customer Experience Research Customer Experience Qualitative Evaluation Patient Experience Digital Experience Evaluation Social Customer Care Employee Engagement Financial Services Customer Processes Usability, Communications, Research, and Positioning Software-As-A-Service (SaaS) Customer Experience Online Community 
Videos (1)
Respond to the real needs of the company
Company Spotlight in Tech
PowerReviews
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Sara Rossio
SiNode Systems
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Samir Mayekar
Elements Holdings Group & Subsidiaries
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Rick Hammell
ExteNet Systems, Inc.
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Ross Manire
Savvo Digital Sommelier Solutions
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Joseph Sheahan
mLevel
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Dave Cutler
Adage Technologies
videos (2)
Roy Chomko
Specifi LLC
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Ed Marcheselli
Builtech Critical Services (BCS)
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Matt O’Hare
Elexa Consumer Products
videos (1)
Lawrence Beger
MVTRAC
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Luke Smith
FLEx Lighting
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Mike Casper
Cityzenith
Upshow
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Adam Hirsen
Brain.fm
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Daniel Clark
Tock and The Alinea Group
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Nick Kokonas
BlueGrace Logistics
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Alisha Greenwald
Royal Die & Stamping Co.
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Erik Freitag
Aprimo
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John Stammen
Vanco International
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Brad Corbin
Ensono
videos (2)
Tim Beerman
Netrix, LLC.
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Rob Dang
G2 Crowd
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Tim Handorf
Civis Analytics
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Dan Wagner
SoloInsight Inc.
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Farhan Masood
AVANT
videos (2)
Drew Lydecker
EagleRail Container Logistics
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Mike Wychocki
Goby
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Helee Lev
Charlie
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Aaron Frazin
CityBase
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Mike Duffy
VineSprout Public Relations
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Ben Pavlovic
CBIZ, Inc.
Jerome Grisko
Steadfast.net
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James Webb
Specifix
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Label Insight, Inc.
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Dagan Xavier
Framework IT
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John Fakhoury
Mimo Monitors
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SMS Assist, LLC
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Taylor Rhodes
Shiftgig
videos (3)
Eddie Lou
Solstice Mobile
videos (1)
J Schwan
Table XI
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Mark Rickmeier
NuCurrent
videos (2)
Jacob Babcock
Business Technology Partners
videos (1)
Todd Perlman
Catalytic
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4C Insights
videos (2)
Alok Choudhary
Rubicon Technology
videos (1)
Bill Weissman
TurboAppeal Inc
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JOHN GUIDOS
Punchkick Interactive
videos (2)
Zak Dabbas