About
Customer experience and patient experience speaker, writer and consultant with more than 20 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. The trademarked process of Customer Experience Investigation™ (CXI®) is a specialty, along with micro-moments in the customer journey. Specialties: Customer Experience Consulting Customer Journey Mapping Customer Experience Research Customer Experience Qualitative Evaluation Patient Experience Digital Experience Evaluation Social Customer Care Employee Engagement Financial Services Customer Processes Usability, Communications, Research, and Positioning Software-As-A-Service (SaaS) Customer Experience Online Community
Company Spotlight in Tech
Business Technology Partners
videos (1)
Todd Perlman
Adage Technologies
videos (2)
Roy Chomko
Esquify, Inc.
videos (3)
Drew Stern
Chicago Innovation Exchange
videos (1)
John Flavin
Accretive Health Inc.
videos (1)
Dr. Emad Rizk
onShore Security
videos (1)
Stel Valavanis
Infiniteach
videos (1)
Katie Hench
Jiobit
videos (2)
Chris Houghton
Steadfast Networks
videos (2)
Karl Zimmerman
KENTECH Consulting Inc.
videos (1)
Kenneth Coats
Origin Ventures
videos (1)
Steve Miller
SMB Help Desk, Inc.
videos (1)
Matthew Cleaver
Hyde Park Venture Partners
videos (1)
Guy Turner
G2 Crowd
videos (2)
Tim Handorf
Syndio
videos (1)
Zack Johnson
Mimo Monitors
videos (1)
ANKO Technologies Corp
videos (1)
Anatoliy Kolodkin
Chowly
videos (1)
Sterling Douglass
Slack and Company
videos (1)
Gary Slack
Scientel Solutions
videos (1)
Nelson Santos
BCDVideo
videos (3)
Jeff Burgess
Fusion92
videos (1)
Matt Murphy
Snap36
videos (1)
Jeff Hunt
Gympass
videos (1)
Sean Flynn
BlueGrace Logistics
videos (1)
Alisha Greenwald
Wi-Tronix, LLC
videos (1)
Larry Jordan
Proxfinity
videos (1)
Mitch Carrel
Future Founders
videos (1)
Scott Issen
Ora Interactive
videos (1)
Mike Kelly
VineSprout Public Relations
videos (1)
Ben Pavlovic
Reltio
videos (1)
Manish Sood
Amount
videos (1)
Adam Hughe
Chicago Interactive Marketing Association (CIMA)
videos (1)
Eric Whobrey
Artisan Talent
videos (2)
Bejan Douraghy
XSELL Technologies
videos (1)
Matt Coughlin
Forte Group
videos (2)
Steve Kreynin
Mediafly
Carson Conant
Blue Nova Technology
videos (1)
Nathaniel Smith
AMPY
videos (1)
Tejas Shastry
Gogo
videos (1)
Ash EIDifrawi
ITPeopleNetwork
videos (2)
Amit Dutta
Framework CareFree IT
videos (1)
Ben Kohn
PeopleVine
videos (2)
Jordan Gilman
Tenant Cloud
videos (1)
Joseph Edgar
Cleverbridge
videos (1)
Craig Vodnik
Insyte Consultacy Services
videos (1)
Raj Jha
ExerciseBuddy
videos (1)
David Geslak
The LISA App, LLC
videos (1)
Robert Richmond