About
Customer experience and patient experience speaker, writer and consultant with more than 20 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. The trademarked process of Customer Experience Investigation™ (CXI®) is a specialty, along with micro-moments in the customer journey. Specialties: Customer Experience Consulting Customer Journey Mapping Customer Experience Research Customer Experience Qualitative Evaluation Patient Experience Digital Experience Evaluation Social Customer Care Employee Engagement Financial Services Customer Processes Usability, Communications, Research, and Positioning Software-As-A-Service (SaaS) Customer Experience Online Community
Company Spotlight in Tech
Builtech Critical Services (BCS)
videos (1)
Matt O’Hare
Entara
videos (1)
Linda Maclachlan
SURYA Electronics
videos (1)
Bruce Gianpetro
The LISA App, LLC
videos (1)
Robert Richmond
Jiobit
videos (2)
Chris Houghton
Vanco International
videos (1)
Brad Corbin
Intetics, Inc.
videos (2)
SoloInsight Inc.
videos (1)
Farhan Masood
RKON Technologies
videos (1)
Jeff Mullarkey
Intelligent Medical Objects
videos (1)
Frank Naeymi-Rad
Mediafly
Carson Conant
Burwood Group, Inc.
videos (1)
Jim Hart
King Devick Technologies, Inc.
videos (1)
Danielle Leong
Clear Automation, LLC
videos (1)
John DeBlasio
Alive Telecom
videos (2)
Daniel Barton
Rubicon Technology
videos (1)
Bill Weissman
Codal
videos (1)
Keval Baxi
Eved
videos (1)
Talia Mashiach
TechNexus
videos (1)
Terry Howerton
Keeper Security, Inc.
videos (2)
Darren Guccione
BallotReady
videos (1)
Alex Niemczewski
SpringCM
videos (1)
Dan Dal Degan
CarAdvise
videos (1)
BMW Technology Corporation
videos (1)
Randy Cavaiani
All Terrain
videos (1)
Sarah Eck-Thompson
NodeSource
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Joe McCann
Chicago Innovation Exchange
videos (1)
John Flavin
Scout Security, Inc.
videos (1)
AAron Dannenbring
TimeZoneOne
videos (1)
Daniel Thomas
CBIZ, Inc.
Jerome Grisko
Addison Group
videos (1)
Tom Moran
Integrated Project Management
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Mike McLeod
Tovala
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David Rabie
Shift7 Digital
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Andrew Walker
Strata Decision Technology
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Dan Michelson
DialogTech Inc.
videos (1)
IRVIN SHAPIRO
Specifi LLC
videos (1)
Ed Marcheselli
Vertex Software
videos (1)
Dan Murray
DragonSpears
videos (1)
Patrick Emmons
The Novo Group
videos (1)
Kelly Renz
Sales Engine
videos (1)
Craig Wortmann
SimpleRelevance, Inc.
videos (2)
Erik Severinghaus
NowSecure
videos (1)
Andrew Hoog
Kapow
videos (2)
Chris Brown
Savvo Digital Sommelier Solutions
videos (1)
Joseph Sheahan
CityBase
videos (1)
Mike Duffy
Chowly
videos (1)
Sterling Douglass
Avail
videos (2)
Ryan Coon