share this page
About
Customer experience and patient experience speaker, writer and consultant with more than 20 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. The trademarked process of Customer Experience Investigation™ (CXI®) is a specialty, along with micro-moments in the customer journey. Specialties: Customer Experience Consulting Customer Journey Mapping Customer Experience Research Customer Experience Qualitative Evaluation Patient Experience Digital Experience Evaluation Social Customer Care Employee Engagement Financial Services Customer Processes Usability, Communications, Research, and Positioning Software-As-A-Service (SaaS) Customer Experience Online CommunityCompany Spotlight in Tech

Channel IQ
videos (1)
Andy Walker

Nexus A.I.
videos (1)
Phil Alexander

NestEgg
videos (1)

Brilliant
videos (2)
Jeff Mariola

AIT Worldwide Logistics
videos (1)
Vaughn Moore

Encompass AV
videos (1)

Eat Purely
videos (2)
Jeremiah Green

Lightstream
videos (2)
Stu Grubbs

Middleground IT
videos (1)
Sagar Pandya

Wi-Tronix, LLC
videos (1)
Larry Jordan

First Communications
videos (1)
Margi Shaw

NuCurrent
videos (2)
Jacob Babcock

Blue Nova Technology
videos (1)
Nathaniel Smith

Newark element14
videos (1)
Tamara Jurgenson

All Terrain
videos (1)
Sarah Eck-Thompson

Muses App
videos (1)
Shirley Yang

Avail
videos (2)
Ryan Coon

Lawson Products
videos (2)
Michael DeCata

Kamea Networks & Technology
videos (1)
Chach DalSanto

Sandstorm Design
videos (1)
Sandy Marsico

CarAdvise
videos (1)

Elements Holdings Group & Subsidiaries
videos (1)
Rick Hammell

Edovo
videos (1)
Brian Hill

Soothe
videos (1)
Chris To

ParqEx
videos (1)
Vivek Mehra

LOGIC GATE
videos (1)
Matt Kunkel

Northwestern Mutual Chicago
videos (1)
Nathan Kinzinger

Rippleshot
videos (1)
Canh Tran

Pro Material Solutions
videos (1)
Jerry Freeman

Vous Vitamin, LLC
videos (1)
Arielle Levitan

SURYA Electronics
videos (1)
Bruce Gianpetro

Chicago Innovation Exchange
videos (1)
John Flavin

ActiveCampaign
videos (1)
Jason VandeBoom

Ocient
videos (1)
Chris Gladwin

SMS Assist, LLC
videos (2)
Taylor Rhodes

SP+ (SP Plus)
videos (1)
Marc Baumann

Tovala
videos (1)
David Rabie

Infiniteach
videos (1)
Katie Hench

CTS Computers
videos (1)
Tyler Wallace

SiNode Systems
videos (1)
Samir Mayekar

Winston Privacy
videos (1)

City Tech Collaborative
videos (1)
Brenna Berman

AVANT
videos (2)
Drew Lydecker

EagleRail Container Logistics
videos (1)
Mike Wychocki

ExerciseBuddy
videos (1)
David Geslak

BlueGrace Logistics
videos (1)
Alisha Greenwald

Tanvas
videos (1)
Greg Topel

SoloInsight Inc.
videos (1)
Farhan Masood