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Jeannie Walters

About

Customer experience and patient experience speaker, writer and consultant with more than 20 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. The trademarked process of Customer Experience Investigation™ (CXI®) is a specialty, along with micro-moments in the customer journey. Specialties: Customer Experience Consulting Customer Journey Mapping Customer Experience Research Customer Experience Qualitative Evaluation Patient Experience Digital Experience Evaluation Social Customer Care Employee Engagement Financial Services Customer Processes Usability, Communications, Research, and Positioning Software-As-A-Service (SaaS) Customer Experience Online Community 
Videos (1)
Respond to the real needs of the company
Company Spotlight in Tech
AIT Worldwide Logistics
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Vaughn Moore
SoloInsight
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Sales Engine
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Craig Wortmann
Catalytic
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Jeff Grisenthwaite
Current Media
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Dan Novaes
Tanvas
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Greg Topel
RedShelf
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Greg Fenton
Fresh Content Society
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Scott Emalfarb
uBack
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Kaitlin Reimann
Peanut App
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Michelle Kennedy
Sandstorm Design
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Sandy Marsico
CBIG Consulting
videos (1)
Todd Nash
Medcor
videos (2)
Curtis Smith
Emerging Technologies, Inc.
videos (1)
Inna Berkovich
Emmi Solutions
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Devin Gross
1871
videos (2)
Howard Tullman
Eat Purely
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Jeremiah Green
Savoir
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Shatabdi Basu
Catalytic
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Tenant Cloud
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Joseph Edgar
Keono
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Michael Medema
Liberty Advisor Group
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Sara Fitzgerald
Innoplexus
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Gunjan Bhardwaj
Red Caffeine
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Kathy Steele
Trading Technologies
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Rick Lane
MotherG
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Dave Davenport
BCDVideo
videos (3)
Jeff Burgess
Kenway Consulting
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Brian King
mLevel
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Dave Cutler
Goby
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Helee Lev
Shift7 Digital
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Andrew Walker
Geofeedia
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Phil Harris
FactSet
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Mike Giordano
Edovo
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Brian Hill
Intelligent Medical Objects
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Frank Naeymi-Rad
Label Insight, Inc.
videos (2)
Dagan Xavier
ActiveCampaign
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Jason VandeBoom
Insuresoft
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Tony Villa
Tovala
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David Rabie
physIQ
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Gary Conkright
Highland Solutions
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Jeff Nixon
Techweek
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Amanda Signorelli
Doblin
videos (2)
Akouba
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Chris Rentner
Proxfinity
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Mitch Carrel
DragonSpears
videos (1)
Patrick Emmons
Inquidia
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Steve Miller
G2 Crowd
videos (2)
Tim Handorf