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Experience investigators by 360Connext

General Info
Jeannie Walters
Oak Park, IL
0-10

About

Our proprietary Customer Experience Investigation™ process serves mid-market and larger companies to bring back emotional feedback from customers and employees, evaluate the in and outs of the customer journey, and what your customers get ticked off about and expect from you. Customer expectations (and how to exceed them) are harder to figure out unless you bring in a third-party for an outside-in perspective. There is one catch, though. Customer Experience Investigation™ by 360Connext is for enlightened leaders that are willing to peel back the layers off everything - employees, processes, customers and more - and are ready to find out the good and the bad. But there are long term solutions. Leaders just have to be prepared to hear the truth. If you're up for that, you can expect results like: • Increased renewal and loyalty from current customers • Improved engagement from employees • Better usability and traction in online experiences including social media • Clear understanding of customer wants and needs.
Videos (1)
Respond to the real needs of the company
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Scott Graf
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Canh Tran
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Gary Cohen
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Kayne Grau
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Ben Pavlovic
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Jesse Lopez
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Aaron Levy
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Lawrence Beger
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Doug Grimsted
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Kenneth Coats
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Gaurav Issar
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Bobby Goodman
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David Kalt
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Dave Falter
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Tamara Jurgenson
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Jerome Grisko
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Paul Gustafson
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Matt Kunkel
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Katie Hench
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Inna Berkovich
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Jon Morris
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Peer Munck
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Mark Rickmeier
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Brian Brammeier
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Dan Murray
Vanco International
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Brad Corbin
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John Dillon
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Pavel Sokolovsky
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Chris Brown
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James Webb
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IRVIN SHAPIRO
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Matthew Cleaver
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Chris Hill
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Jerry Freeman
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Igor Fedulov
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Chach DalSanto
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Sid Bala
ObjectWave
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Sam Cinquegrani
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Michael Leonard
FLEx Lighting
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Mike Casper
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Rob Lancit
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Joseph Edgar
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Dan Dal Degan