General Info
Kelly Conway
Chicago, IL
101-500
About
Mattersight's mission is to help brands have more effective and effortless conversations with their customers. Using a suite of innovative personality-based software applications, Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs. Mattersight's patented stack of SaaS applications has influenced hundreds of millions of shorter, more satisfying customer interactions. Organizations across the Financial Services, Healthcare, and Telco industries rely on Mattersight to drive customer retention, employee engagement, and operating efficiency. Research documents the average return on investment for these organizations is 344%. To learn more about how Mattersight can help your company, please visit www.Mattersight.com.
Specialties
Analytics, Big Data, Customer Experience, Customer Satisfaction, Speech Analytics, Predictive Analytics, Call Recording & Screen Capture, Performance Management, Sales, Collections, Customer Retention, Fraud, Back Office Operations, Call Center, Contact Center
Relevant People
Kelly Conway
President and CEO
