Experience investigators by 360Connext

General Info

Jeannie Walters

Oak Park, IL

0-10

http://www.experienceinvestigators.com

About

Our proprietary Customer Experience Investigation™ process serves mid-market and larger companies to bring back emotional feedback from customers and employees, evaluate the in and outs of the customer journey, and what your customers get ticked off about and expect from you. Customer expectations (and how to exceed them) are harder to figure out unless you bring in a third-party for an outside-in perspective. There is one catch, though. Customer Experience Investigation™ by 360Connext is for enlightened leaders that are willing to peel back the layers off everything - employees, processes, customers and more - and are ready to find out the good and the bad. But there are long term solutions. Leaders just have to be prepared to hear the truth. If you're up for that, you can expect results like: • Increased renewal and loyalty from current customers • Improved engagement from employees • Better usability and traction in online experiences including social media • Clear understanding of customer wants and needs.

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Respond to the real needs of the company

Relevant People

Jeannie Walters

CEO and Chief Customer Experience Investigator

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