As a business leader, there will always be certain opportunities where it is possible to cut costs by reducing the quality of your product or service. As the Director of Workforce Development for Symbol Training Institute, Tom Peters has made it his mission to produce the highest quality services possible. From providing highly trained professional training services to producing skilled and adept students, Tom has ensured Symbol Training Institute has built its name on quality. What are some of the industry trends that Tom foresees will benefit his business in the upcoming years? Find out in this interview.