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Lauren Chipman at Chipman Design shares her ideas about retail being in the midst of a rebirth. Creating an authentic experience that includes an opportunity to flex the creative muscle of her team as they meet the market where it is and give the market what it is demanding. A fascinating take on the retail […]
Accept Diverse Perspectives and InputsTim Tracey, VP at the SmithGroup, talks about the design architecture group. He discusses how the years that it takes to move through a process to architect and build a large building sees lots of changes in the world and that leadership in his organization has to do things that will keep the project relevant. […]
Tim TraceyTim Tracey, AIA is the director of SmithGroup’s Chicago office. He leads a multi-disciplinary office with a focus on design quality achieved through a holistic and integrated design process, building relationships with clients and partners, and furthering SmithGroup’s reputation as an award-winning firm. A consummate collaborator, Tim believes that an interdisciplinary team approach is at […]
Easterseals DuPage & Fox ValleyEasterseals DuPage & Fox Valley provides pediatric therapy services to 1,000 infants, children and adults each week with developmental delays and disabilities. Services include: physical, occupational, speech-language, nutrition and assistive technology therapies and audiology services for all ages. Additional services include social services, community outreach programs, specialty clinics and The Lily Garden, an inclusive child […]
Theresa ForthoferTheresa Forthofer is a passionate, driven and dedicated non-profit administrator with more than twenty-five years of well-rounded executive experience. She has a proven track record of successfully leading organizations during times of transition and challenge while maintaining the history and values the organizations were built upon. She is committed to building collaborations that advance an […]
Cultivate leaders, not managersWinifred Young Park, CEO of the Paper Source, shares her top challenges that she faces as a CEO at a retail based business. The first challenge comes with getting the best talent and nurturing them. Bringing the right people into the company and not just managers but those that are also strong leaders. Keeping up […]
Paper SourceAt Paper Source, we live for all things paper. We create, craft, color, cut, shape, and print with papers of all sizes, styles, and artisanal materials. But above all else, we cherish, protect, and adore every fiber of our paper with every fiber of our being. We take care to ensure Paper Source products put […]
Winifred Young ParkIn 2015, Winnie Park brought new life to the Paper Source legacy. Her experience holding executive leadership positions for global brands, including Hong Kong-based luxury shopping leader DFS and Levi Strauss and Company, combined with her distinguished expertise in Global Marketing, eCommerce, and Merchandising have allowed Paper Source to reach a perfect synergy where product […]
Respond to the real needs of the companyJeannie Walters the CEO and Chief Customer Experience, at Experience Investigators talks about leading by example by leading with the mission as the guide and making sure the agreements that are made with clients are directed by that mission. Even when hiring, the mission is at the base, as well as, look for someone that […]
Experience investigators by 360ConnextOur proprietary Customer Experience Investigation™ process serves mid-market and larger companies to bring back emotional feedback from customers and employees, evaluate the in and outs of the customer journey, and what your customers get ticked off about and expect from you. Customer expectations (and how to exceed them) are harder to figure out unless you […]