About
Customer experience and patient experience speaker, writer and consultant with more than 20 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. The trademarked process of Customer Experience Investigation™ (CXI®) is a specialty, along with micro-moments in the customer journey.
Specialties: Customer Experience Consulting
Customer Journey Mapping
Customer Experience Research
Customer Experience Qualitative Evaluation
Patient Experience
Digital Experience Evaluation
Social Customer Care
Employee Engagement
Financial Services Customer Processes
Usability, Communications, Research, and Positioning
Software-As-A-Service (SaaS) Customer Experience
Online Community
Videos (1)
Respond to the real needs of the company
