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About
Customer experience and patient experience speaker, writer and consultant with more than 20 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. The trademarked process of Customer Experience Investigation™ (CXI®) is a specialty, along with micro-moments in the customer journey. Specialties: Customer Experience Consulting Customer Journey Mapping Customer Experience Research Customer Experience Qualitative Evaluation Patient Experience Digital Experience Evaluation Social Customer Care Employee Engagement Financial Services Customer Processes Usability, Communications, Research, and Positioning Software-As-A-Service (SaaS) Customer Experience Online CommunityCompany Spotlight in Tech
Joseph Annotti Consulting
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Danielle Leong

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Lewis Borsellino

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John Flavin

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Gary Walter

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Steven De Mar
Joseph Annotti Consulting
videos (1)

King Devick Technologies, Inc.
videos (1)
Danielle Leong

NestEgg
videos (1)

DefendEdge
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Lewis Borsellino

Chicago Innovation Exchange
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John Flavin

Infutor Data Solutions
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Gary Walter

Kenway Consulting
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Brian King

FLEx Lighting
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Mike Casper

Jellyvision
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Tom Haley

Tanvas
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Greg Topel

Slack and Company
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Gary Slack

Enova International
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John Higginson