Vacations By Rail is the trusted authority on rail vacations. Vacations By Rail offers the largest selection of independent rail vacations, escorted rail tours, luxury rail journeys and custom train vacations to destinations in North America, Europe and beyond, as well as a comprehensive selection of European Rail Passes and European City to City train tickets. Todd Powell, Co-Founder & President, is learning that there is a lot of responsibility because not only are you responsible about the business but your customers as well. Powell always wants to make sure that his customers are always satisfied and his team focuses heavily on customer service. How does Todd and his team stay focused? Find out.