Farhan Masood CTO at Soloinsight shares many important insights in this interview. It is one to watch! Mr. Masood talks about their highly technical AI product and service but within that experience for their clients is a white glove service and focus on customer service beyond all of their competitors. A culture that is filled with soft skills juxtaposed against a relentlessly intense technical industry. The competition is constantly trying to one-up in the tech play but at Soloinsight, there is a focus not only on serious innovations in AI and technical solutions for their client but in being there for their customers 24/7. There is a heart within the leadership that trickles through every employee and is the differentiator when it comes to clients. Do yourself a professional favor, watch, listen and learn from the insights in this great interview with Farhan Masood.