How General Manager Simon Horwell Has Achieved Operational Excellence

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Coming into a business that is in a state of financial crisis and turning it around is no easy feat. That’s exactly what Simon Horwell, General Manager of Razzmatazz Game & Grill and Chicago Indoor Sports, did when he came in to turn things around for company. One thing that Simon advised about was limiting the power distance between leaders and employees in order to create a better culture of trust. In a recent study done by Envision, research shows that “Reducing power distance allows for leaders and employees to be less concerned with status or title and more concerned with collaboration, communication, partnership and teamwork.” What does Simon plan to do as he continues to establish his businesses? Find out.