CEO Paul Darley Is Relentlessly Pursuing Customer Service

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Managing a 108 year-old, family owned business is no easy feat, but it’s exactly what President and CEO Paul Darey does every day. Throughout his leadership career, Paul has learned to focus only on doing tasks that he knows he can do better than anyone else in the business. A recent study done by the Harvard Business Review shows that, “Executives who can effectively focus on others emerge as natural leaders regardless of organizational or social rank.” Through learning the ability to delegate tasks and empower employees to make strong decisions independently, Paul has been able to focus on the people and goals of the business. Why does Paul say his employees are his number one asset? Find out.