Mattersight

General Info
Kelly Conway
Chicago, IL
101-500

About

Mattersight's mission is to help brands have more effective and effortless conversations with their customers. Using a suite of innovative personality-based software applications, Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs. Mattersight's patented stack of SaaS applications has influenced hundreds of millions of shorter, more satisfying customer interactions. Organizations across the Financial Services, Healthcare, and Telco industries rely on Mattersight to drive customer retention, employee engagement, and operating efficiency. Research documents the average return on investment for these organizations is 344%. To learn more about how Mattersight can help your company, please visit www.Mattersight.com.

Specialties

Analytics, Big Data, Customer Experience, Customer Satisfaction, Speech Analytics, Predictive Analytics, Call Recording & Screen Capture, Performance Management, Sales, Collections, Customer Retention, Fraud, Back Office Operations, Call Center, Contact Center
Videos (1)
Improve Sales And Service With Personality-Based Software
Improve Sales And Service With Personality-Based Software
Company Spotlight in Tech
Framework Communications
videos (1)
John Fakhoury
HighGround
videos (1)
Vip Sandhir
CBIZ, Inc.
Jerome Grisko
Tock
videos (1)
Nick Kokonas
Signature Retail Services
videos (1)
Dan Perry
BCDVideo
videos (2)
Jeff Burgess
ITPeopleNetwork
videos (1)
Amit Dutta
NowSecure
videos (1)
Andrew Hoog
Cloudbakers
videos (1)
Mitch Greenwald
First Communications
videos (1)
Margi Shaw
Lemko
videos (1)
Bo Pyskir
Devbridge Group
videos (1)
Aurimas Adomavicius
Reltio
videos (1)
Manish Sood
Kapow
videos (1)
Marc Halpin
Narrative Science
videos (1)
Stuart Frankel
SMS Assist
videos (1)
Michael Rothman
G2 Crowd
videos (1)
Tim Handorf
MotherG
videos (2)
ExteNet Systems, Inc.
videos (1)
Ross Manire
The Climate Corporation
videos (1)
Corbett Kull
Technori
videos (1)
Scott Kitun
Reliefwatch
videos (1)
Daniel Yu
Earlybird Software
videos (1)
Andrew Parnell
Esquify
videos (1)
Drew Stern
Charlie
videos (1)
Aaron Frazin
AMPY
videos (1)
Tejas Shastry
alligatortek
videos (1)
Sid Bala
Scientel Solutions
videos (1)
Nelson Santos
Techstars Chicago
videos (1)
Troy Henikoff
Gogo
videos (1)
Ash EIDifrawi
Alive Telecom
videos (2)
Daniel Barton
Codal
videos (1)
Keval Baxi
Rise Interactive
videos (1)
Jon Morris
Market Track
videos (1)
Kristopher Kubicki
mLevel
videos (1)
Dave Cutler
SmartSource Inc.
videos (1)
Joe Iovinelli
Insuresoft
videos (1)
Tony Villa
Helix
AAron Dannenbring
eComfort.com
videos (1)
Pavel Sokolovsky
SMB Help Desk, Inc.
videos (1)
Matthew Cleaver
Tanvas
videos (1)
Greg Topel
Adage Technologies
videos (1)
Roy Chomko
Illinois Technology Association (ITA)
videos (1)
Fred Hoch
Hireology
videos (1)
Adam Robinson
Cleverbridge
videos (1)
Craig Vodnik
SP+ (SP Plus)
videos (1)
Marc Baumann
Solstice Mobile
videos (1)
J Schwan
ANKO Technologies Corp
videos (1)
Anatoliy Kolodkin